Complaints

Complaints or feedback about the ACP

 

Our ambition for the ACP is to be a delivery-focused, innovative and user friendly professional association, alert to the needs of the public and our members. We can only become this by listening hard to what you have to tell us and by learning from our mistakes. If you have not received the service or response from us that you would like or expect, then do please tell us. We will take it seriously. We are keen to receive your views and feedback - positive and negative - on the services we offer.
 
Please write to the ACP Chair at The Association of Child Psychotherapists, CAN Mezzanine, 32-36 Loman Street, London, SE1 0EH. Or email your complaint or feedback to: admin@childpsychotherapy.org.uk
 
To download the procedure for investigating complaints about administrative decision-making by the ACP click here:  ACP Administrative Complaints Procedure

 

Complaints about an ACP member

 

If you are considering making a complaint against an ACP registered child and adolescent psychotherapist information about this process can be found here

 

Complaints about an ACP accredited training school

 

If you are a stakeholder considering making a complaint about an ACP accredited training school guidance on this process can be found here